What is included in the Better My Business Admin Plan?

The Better My Business Admin Plan is $349/month and provides ongoing front- and back-office business support.

Your plan includes up to 10 hours of administrative task support each month for eligible tasks such as:

• CRM and database management
• Forms and intake management
• Business documents and spreadsheets
• Google Drive and digital file organization
• Project and task management
• Data entry and record maintenance
• Wave bookkeeping support, including transaction categorization, income/expense tracking, record organization, reconciliation support, and Wave-generated reports

Your plan also includes our Website Virtual Support Agent, providing website chat support, a dedicated support email, eligible customer communications, lead assistance, and approved contact outreach.

BYB Directory Membership is also included for additional business visibility and networking.

Customer-support services are separate from your 10 administrative hours and do not deduct from your monthly administrative task time.

Wave services are limited to administrative management within the Wave platform and do not include tax preparation, tax advice, CPA, financial advisory, or professional accounting services.

What is included in the Website Virtual Support Agent Plan?

The Website Virtual Support Agent is $99/month and provides ongoing customer support through your website and dedicated support email.

Services may include:

• Website chat and visitor assistance
• Dedicated customer support email
• Monitoring and responding to eligible support inquiries
• Answering approved service and business questions
• Sharing forms, booking links, documents, and next steps
• Lead and inquiry assistance
• Approved email outreach and follow-ups
• Escalating matters requiring the business owner's attention

This plan is designed specifically for customer-facing support and does not include general administrative work such as CRM management, spreadsheets, forms, bookkeeping, file organization, or project management.

For customer support plus hands-on administrative assistance, choose the Better My Business Admin Plan for $349/month.

Consultation: A non-refundable fee of $25-$35 is required and is included in the price of majority of the services offered.
Payments: Full payment is needed before services start, unless a installment agreement is in place. ; no price negotiations are offered.

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Financing & Installments: Selecting a financing option for higher tier website plans is a commitment to pay the full project balance. Design drafts will not start until a minimum of 50% of the balance is paid.

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Failure to complete installments will result in immediate suspension of the website and associated digital services until the balance is resolved.

Client Data: Information is stored for 30 days post-consultation. Sensitive Information: Efforts are made to limit sharing sensitive data, with destruction of such information after service completion.

Marketing: No guarantees are made for gaining clientele through marketing services.

Refund Policy: Due to immediate costs (ie. domain registration, licensing, and labor), all payments are non-refundable.

Cancellation: Monthly subscriptions can be paused or cancelled with 15  days' notice before your next billing date.

Restarts: if a service is cancelled and later restarted, a new setup fee may apply based on account history.

The Foundation Plan Terms & Conditions

The Foundation Plan is a high-conversion service-based layout. To maintain our professional delivery timeline and affordable rate, customization is strictly limited to the following:

• Brand Colors: Implementation of your specific brand color palette.
• Business Information: Professional layout of your provided contact info, services, and "About" text.
• Brand Assets: Integration of your high-resolution business logo.

Note: Structural layout changes, custom coding, or additional pages are not included in this plan.

Post-Launch Maintenance Policy

• No Ongoing Maintenance Included: This plan does not include ongoing maintenance or updates after the initial approval for launching.
• Optional 1-Year Maintenance Subscription: Clients may optionally add a 1-year maintenance subscription during purchase. This optional add-on includes unlimited annual maintenance for minor modifications (such as text updates, image swaps, or basic adjustments). Note: This does not include complete site revamps, layout restructurings, or additional page builds.

"Rate Lock" Guarantee

• $29.99/mo: Standard recurring monthly plan.

Timeline & Domain

• Delivery: Your design draft will be delivered within 2–3 business days of receiving your content.
• Domain: Includes one (1) domain for Year 1. Annual renewals thereafter are the client's responsibility.

Cancellations & Forfeiture

• Non-Refundable: The initial $80.00 setup fee is non-refundable once design work begins.
• Cancellation: You may cancel at any time. Cancellation results in the immediate forfeiture of your "Rate Lock" (if applicable) and deactivation of hosting at the end of current billing cycle.

Payment Terms, Late Fees & Account Reinstatement

1. Monthly Subscription Billing: Foundation Plan subscription fees are billed automatically on a recurring monthly basis to maintain website hosting.
2. Late Fee (14 Days Past Due): Payments not successfully processed within 14 calendar days of the due date will incur a $7.00 Late Fee. Hosting and website services remain active during this 14-day grace period.
3. Service Suspension (30 Days Past Due): Accounts remaining unpaid after 30 calendar days will be automatically suspended, and the website will be temporarily taken offline. Website files and domain registrations remain safely archived.
4. Reinstatement Fee: To reactivate a suspended account and restore the website online, the client must pay all past-due subscription balances, accrued late fees, plus a $39.98 Reinstatement Fee. Upon full payment, hosting services will be restored within 1–2 business days.